Cancellation and Refund Policy
Welcome to the cancellation and refund policy (\”Policy\”) of Karnataka Academy.com (\”we\”, \”us\”, or \”our\”). This policy is framed in compliance with the Reserve Bank of India (RBI) guidelines.
If for any reason you need to cancel a service you have ordered, you can do so by contacting us at [email@example.com] within 12 hours of placing the order. Any cancellation requests received after 12 hours will be subject to the conditions of our refund policy below.
2. Returns and Exchanges
If you are not completely satisfied with your purchase, please reach out to us at [firstname.lastname@example.org] within 7 days of receiving your order. After receiving and reviewing your return request, if it is found to be valid, we will guide you through the returns process. Please note that in order to be eligible for a return or exchange, the service must be unused and in the same condition that you received it.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
In case of rejection, we will provide you with the necessary feedback. Note that any service that has been used or not in its original condition, or any item not in its original condition, is damaged or missing parts for reasons not due to our error, is not eligible for a refund.
4. Refund Processing Time
The time it may take for your refund to appear in your account can vary. However, we aim to process all refunds within 10 business days from the date of receipt of the returned service. We will notify you via email once we have received and processed the returned service.
Please note that it may take some time before your refund is officially posted in your account by your bank or credit card company. If you haven’t received a refund within 14 days of receiving our notification, please contact us at [email@example.com].
By using our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
5. For Online Subscriptions
Please read the subscription terms and conditions carefully before subscribing to any of the subscription plans, as once you have subscribed, you cannot change or cancel your subscription plan. Once you subscribe and make the required payment for any online subscriptions, it shall be final and there cannot be any changes or modifications to the same and neither will there be any refund.
5.1 Cancellation: As a Subscriber, you have the right to cancel your subscription to our Services at any time. Please note that canceling your subscription will stop all future billings. To cancel your subscription, you should contact us through the contact details provided on our website.
5.2 Refunds: Unless stated otherwise, our Services are non-refundable. When you cancel your subscription, you\’ll continue to have access to the Services until the end of your current billing period.
5.3 Billing Errors: If you have been incorrectly billed, please contact us immediately. In case of any billing errors by us, we will issue a refund for the incorrect amount charged.
5.4 Termination by Provider: If your subscription is terminated by us due to fault of yours (for example, if we cease to provide the Services), please note that there will be no refund available for any unused portion of your subscription. We recommend subscribers to use the Services frequently to maximize their investment.
5.5 Changes in Pricing: If the cost of your subscription plan changes, we will notify you in advance. Your continued use of the Services after the price change comes into effect constitutes your agreement to pay the modified amount. No refunds will be given for price reductions or promotional offers to customers who have already paid.
5.6 Processing Refunds: Approved refunds will be returned to your original method of payment within 10 – 15 business days, depending on your bank\’s policies.
Please note that this Cancellation and Refund Policy is governed by the same Terms and Conditions as your subscription and should be read in conjunction with those Terms.
This Cancellation and Refund Policy was last updated on July 9, 2023.